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Legal Information

1. Company Information

Company Name: The Struggle is Real Services (TSIRS)
Address: 110 16th Street, Suite 1400 PMB 1012
Denver, CO 80202, United States [Mailing Address]
Email Address: business@thestruggleisrealservices.com
Phone: 720-324-6875

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2. Compliance

The Struggle is Real Services (TSIRS) complies with all applicable federal, state, and local laws and regulations governing our business operations. This includes compliance with:

  • Labor laws

  • Safety standards

  • Consumer protection laws

  • Data privacy regulations

TSIRS adheres to all necessary licensing and permitting requirements for work that involves regulated industries, including but not limited to plumbing, electrical, HVAC and structural modifications.

TSIRS Services are limited to non-licensed work. We do not provide licensed general contracting, plumbing, HVAC, or electrical work.

Client Acknowledgment: By engaging our services, you acknowledge that TSIRS is not a licensed general contractor, plumber, HVAC technician, or electrician. You accept full responsibility for securing any necessary permits or hiring licensed professionals for tasks requiring such credentials.

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3. Dispute Resolution

All disputes arising under these Terms and Conditions, Privacy Policy, or any service agreements shall:

  1. First be resolved through mediation in Denver, Colorado.

  2. If mediation fails, the dispute will proceed to arbitration in accordance with the rules of [Mediation Organization].

  3. Arbitration will occur in the State of Colorado, and its decision shall be binding.

Litigation is permissible only if mediation and arbitration fail to resolve the dispute.

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4. Intellectual Property Rights

All intellectual property rights, including trademarks, trade names, logos, service marks, and proprietary content displayed on the website and related materials, are the exclusive property of The Struggle is Real Services (TSIRS).

Unauthorized use of any intellectual property may result in legal action under applicable trademark laws, copyright laws, and other regulations.

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5. Limitations of Liability

Waiver of Liability - The Client acknowledges and agrees that by engaging in our services:

TSIRS stands behind its work and offers a 12-Month Service Warranty. If a defect or issue arises due to our workmanship, we will resolve it at no additional cost. 

TSIRS is responsible for any physical damage caused by its team or subcontractors. The Client shall not hold TSIRS liable for:

  • Pre-existing property damage

  • Delays due to tenant behavior, weather, late deliveries, or third parties

  • Access limitations

  • Client shall report any damage claims within 365 days of service completion. Failure to do so waives right to resolution.

General Liability - TSIRS is not liable for:

  • Pre-existing damage to the property or vehicle.

  • Delays caused by weather, acts of God, or other factors beyond their control.

  • TSIRS does not guarantee or warranty any services performed using materials, equipment, or tools supplied by the Client. We believe in standing behind our work, but to do that, we must control the quality of what we install. When outside materials are used, we cannot vouch for their safety, fit, or longevity, and therefore, we cannot offer any guarantees in such cases.

  • Work stoppages due to major unresolved electrical, hvac or plumbing issues identified during service.

  • Issues resulting from materials supplied by the Client

  • Items left in the work area that are not removed by the Client

  • Pets left unsupervised or unsecured during service hours

  • Client-supplied hardware, tools, or materials (these void all warranties)

The Client agrees to provide a safe and accessible environment and holds TSIRS harmless from any losses resulting from unsafe, unprepared, or restricted job conditions.

Liability Cap - TSIRS liability for any damages is strictly limited to the total amount paid for Services.

Quality Control Policy – Client-Supplied Materials - To uphold our commitment to quality, safety, and professional workmanship, The Struggle is Real Services, LLC does not warranty, guarantee, or adjust job pricing for delays, failures, or defects caused by client-supplied items, including but not limited to incorrect sizes, broken parts, or missing components. We highly recommend that all products used in our work be purchased and supplied directly by TSIRS. This ensures compatibility, allows us to stand behind our workmanship, and helps us maintain the highest safety and quality standards.

 

6. Changes to Legal Information

We may periodically update our legal information to:

  • Reflect changes in laws and regulations.

  • Accommodate updates to our business practices.

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All updates will be effective immediately upon posting to our website, with the effective date noted.

7. Right to Refuse Service

TSIRS reserves the right to refuse service to any individual or entity, including but not limited to:

  1. Situations where the safety of our team may be at risk.

  2. Inappropriate, abusive, or illegal behavior by the client.

  3. Requests for services beyond the scope of what TSIRS can reasonably provide.

TSIRS upholds all anti-discrimination laws and remains committed to ensuring the safety and well-being of our employees and clients.

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8. Emergency Services Disclaimer

Emergency services outside of our regular business hours are available at 2x the standard rate. Clients requesting emergency services agree to pay this markup to prioritize their needs over existing appointments.

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9. Visual Estimates Disclaimer

  • Quotes based on photos and videos are subject to adjustment if:

    • Additional work is required beyond what the visuals displayed.

    • Conditions differ significantly from those shown in the visuals.

Clients must ensure the provided photos and videos accurately reflect the work needed.

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10. Permits and Licensed Work

  • Work requiring permits or licensed professionals must be pre-approved by the client.

  • TSIRS will not proceed without the necessary approvals, permits or documentation.

In the event of a work stoppage due to unmet permit requirements, TSIRS reserves the right to retain the initial deposit for time spent.

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11. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

The Struggle is Real Services (TSIRS)
Address: 110 16th Street, Suite 1400 PMB 1012, Denver, CO 80202, United States
Email: business@thestruggleisrealservices.com
Phone: 720-324-6875

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